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Step 1: Backup Your Data

Before sending your device, make sure to backup all important data. We recommend using iCloud, Google Drive, or your preferred backup method.

Step 2: Prepare Your Device

• Turn off your device completely
• Remove SIM card (for phones) if possible
• Remove any cases, screen protectors, or accessories
• Note your passcode or lock screen code (we'll need it for testing)

Step 3: Include a Packing Slip

Required: Include a packing slip (printed or handwritten) inside your package with:

• Your full name and contact info (phone & email)
• Device type and model
• Brief description of the issue

This helps us identify your device and process your repair quickly.

Step 4: Secure Packaging

• Wrap your device in bubble wrap or soft cloth
• Place in a sturdy box with adequate padding
• Use packing peanuts or crumpled paper to fill empty spaces
• Include a note with your contact information and repair request

Step 5: Shipping

• Ship with your own carrier (USPS, UPS, or FedEx) using tracking and insurance on valuable devices — or request a prepaid Pirate Ship label from us after you submit the mail-in form.
• Pack the box securely and seal with packing tape
• Address the package to:

Step 6: What Happens Next

• We'll contact you within 24 hours of receiving your device
• We'll provide a repair estimate, timeline, and return-shipping tier
• Once approved, repairs typically take 3-5 business days
• We print insured return labels through Pirate Ship at the flat rates below. Flat rates with tracking: Phone / small device $15; Tablet or Nintendo Switch $20; Laptop or game console $30. Billed with your approved repair quote today; online payment for repairs and shipping labels is coming soon.
• You'll receive tracking information via email when your device ships back